In June 2018 Apple tried to finally appease users by offering an extended free replacement program which still didn’t fix the situation but offered a band-aid to an obvious faulty design problem. Then, in May 2018, a petition asked Apple to recall all MacBook Pros with butterfly keyboards and, that same month, a class-action lawsuit was filed.
The fact that Apple keeps selling these machines knowing that they still don't work properly, as David Heinemeier Hansson pointed out in that post, is especially offensive when you look back the timeline of this clusterfrack:Īpple introduced the crappy butterfly keyboards in March 2015 - which instantly led to user complains.Īpple tried to fix it in a second-generation in October 2016, but the complaints only continued as Apple continued to ignore users. Not continue to milk current users knowing that your latest update “fix“ needs a extended warranty and doesn’t actually fix anything - as Basecamp‘s CTO highlighted in this post titled “The MacBook keyboard fiasco is way worse than Apple thinks”. Instead, what you do is remove the sub-par keyboards and put resources into releasing an updated machine right away. Is this how you improve the situation? By allowing your user base to buy a sub-par typing experience at a premium price? That’s not how you do things if you are seriously concerned about giving people the best experience. And two, it’s even more surprising after Tim Cook had to publicly apologize for the continuous glaring hardware and software quality assurance screw-ups and vow to improve the situation. No matter how you look at it, even the entry-level 13-inch model is $1,400 which is quite insane compared to the Windows-based competition. Which is surprising because one, Apple’s MacBook Pros are expensive.
People will keep buying the non-16-inch MacBook Pros and having a sub-par typing experience. Of course, you can hold your purchase until sometime in the second quarter of the 2020 - but people can’t always hold purchases.
Perhaps the worst in the industry, with bad tactile feedback, keys that stick, letters that repeat themselves, and continuous technical problems that forced Apple to admit the troubles and extend the MacBook’s keyboards guarantee. If you buy any MacBook Pro other than the new and wildly expensive 16-inch model, you are in for a world of typing pain. The fact is that Apple’s laptop keyboards are not good.
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